Careers

About the Job:

A Personal Banking Specialist-I (PBS-I) delivers exceptional, personalized service while efficiently conducting front-line customer transactions with a positive and helpful attitude. You will identify ways to meet customer needs by building relationships and asking meaningful questions. This position requires you to be individually motivated to work as a team including assisting team members and the branch to promote a positive, energetic work environment.

To apply, contact the Armor Bank Forrest City branch or Contact Us.

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Primary Responsibilities:

• Effectively and efficiently process deposits, withdrawals, and other cash handling duties
• Balance cash drawer daily
• Answer customer inquiries regarding products and services and fulfill basic servicing requests
• Educate customers on consumer products, technology, and digital solutions such as mobile, online, and ATM offerings
• Remain aware of potential fraudulent activity and communicate activity to supervisor, as appropriate
• Refer customers to upper management when more complex needs are recognized
• Order customer checks
• Process stop payments
• Process official checks
• Provide bank statement printouts
• Create currency transaction reports
• File documents, as applicable
• Receive loan applications from customers
• Assist in processing wires
• Recognize cross-training and cross-selling opportunities
• Ensure safe banking practices including adherence to Bank Secrecy Act and other applicable laws and regulations
• Operate in accordance with all bank policies and procedures
• Perform miscellaneous duties, as assigned
• Must maintain confidentiality of client transactions and bank records

Qualifications:

• Positive attitude and friendly personality
• Excellent interpersonal and customer service skills
• Detail-oriented
• Strong problem solving skills
• Team-oriented; work well with others
• Professional appearance
• Can ask meaningful questions
• Can operate computer work stations
• Can multi-task and prioritize

Education And/or Experience Requirements:

• High School diploma or equivalent
• One year of customer service experience
• One year of cash handing experience preferred
• One year of banking experience preferred
• Knowledge of banking laws and regulations including the Bank Secrecy Act preferred

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Armor Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, veteran status, family or marital status, gender identity or expression, or any other characteristic protected by law.